Who is iQ Baby?

iQ Baby is a sister company to iQ Toys - NZ's favourite online toy store. We have integrated iQ Baby into the iQ Toys website to enable you to purchase top quality toys and baby products in an easy and convenient way.

How can we contact you?

You can contact us by email on info@iqbaby.co.nz
Alternatively, you can write to us at:
iQ Baby
PO Box 5478
Mt Maunganui
NEW ZEALAND

Or, if you like you can phone us 7 days a week on 0800-iQ TOYS (0800-478697) for New Zealand customers or +64 7 572 3518 for overseas customers

Do you have a shop?

Yes! We have an outlet shop/showroom in our warehouse at 66 Aviation Avenue, Mt Maunganui (off Aerodrome Road near the Tauranga Airport).

Hours:
Mon-Fri 9am to 5pm
Sat 10.30am to 4.30pm
Sun CLOSED

How does the order process work?

1. When you see an item you want to buy, click on the "Buy" button. This places the toy in an electronic shopping cart. A message box will appear in the centre of your screen asking you confirm the quantity to be added to your cart. The item will then be added to your shopping cart and the total cost of your order will be automatically calculated.

2. If you would like to see the items in your shopping cart click the text 'Cart' or the picture of the shopping cart in the top right hand corner of our website and your shopping cart will appear. Your shopping cart can be viewed whenever you like and as many times as you like.

3. When you are satisfied with the items in your shopping cart click on "Order Now" to go to the checkout or payment screens.

4. In Checkout, if you are an existing customer, simply enter you email address and password. Your delivery details will be automatically updated but you will still need to enter your credit card details. If you are a new customer we will ask you for your name, invoice address, delivery address (if different to your address), and credit card details. There is also an option to order without setting up an account which some customers find preferable.

5. The checkout pages are broken into three pages and only take a few minutes to complete. Page 1 is where you enter your details and the recipients details (if applicable). If the order is going directly to you then select 'Same as Invoice Details' in the recipients details section halfway down the page. Clicking 'Next' at the bottom of the page will take you to page 2 of the checkout. At this page you can also select to have your order giftwrapped. You can also request that a free card be included and type in a message which will be added to your card. At the bottom of this page is a drop down selector box which by default is set to Credit Card Payment. If you click on the down arrow on the right hand side of this box you can select to pay by internet banking.

6. This will take you to the Page 3 of the checkout which summarises your previous information and has a scetion for you to enter your credit card details. Once you have looked everything over, click on 'Make Payment' and a page will appear that confirms your order, and provides you an order reference number should you have any queries regarding the status of your order. You will be contacted shortly afterwards by one of our customer service staff who will also confirm your order and any particular details pertaining to your order.

Do you hold stock of all the Baby products listed on your site?

Virtually everything that you see on our site is currently in stock and available for immediate delivery to you. On the odd occasion we may sell out of a particular item. If this happens we will post a message next to the item saying that the item is out of stock and will normally try to provide an indication of when it will be back in stock.

The only real exception to the above is cots where due to the cost and variety of stain/colour options they are made to order. Please allow up to 8 weeks for delivery.

What are the postage and handling costs?

New Zealand delivery: Postage and handling for orders sent anywhere in mainland New Zealand (including Waiheke Island) is NZ$5.99 (no matter how many items). If you spend over $150 you'll receive free postage and handling within New Zealand
Delivery overseas and to outlying New Zealand islands: Prior to sending your order we will email you to confirm the total cost including airmail or courier postage.

Do you delivery to overseas destinations?

Yes! In fact we have customers in Australia, USA, Canada, UK, Italy, Japan, South Africa, Switzerland and Hong Kong (the list keeps getting bigger!). Many of our overseas customers place orders for friends and relatives living in Australia & New Zealand. We can giftwrap your order and include a card with a message of your choice. Prior to sending your order we will email you to confirm the total cost including airmail or courier postage. Most orders can be delivered to Australia within 3-5 days and to the rest of the world within 2 weeks.

What are the normal delivery times?

Our normal delivery times are:

• Auckland, Waikato/Bay of Plenty: Overnight*
  
• North Island other: 1-2 days*
  
• South Island: 1-3 days*
  
• Australia: 3-5 days
  
• USA & Canada: 6-8 days
  
• UK & Europe: 8-10 days
  
• Asia: 5-6 days
  *
• Note: Please allow 1 extra day for delivery to rural locations or for large items i.e. cots or buggys

Do you have an urgent delivery service?

Yes! When you place your order type in a message to say that it is urgent in the box for other order details. For New Zealand orders, we will send your order overnight for North Island orders and within 2 days for South Island orders. In some instances for small parcels to the South Island we can also offer an overnight service. Our customer service staff will contact you and advise you of the method of shipping and the additional cost. For overseas orders, we will email you with a quote for international courierpost and an estimated delivery time prior to despatching your order.

What do I do if I have a query with my order?

All orders will be confirmed by email by one of our customer service staff shortly after we receive your order. At the time of placing your order you will be automatically notified of an order tracking number. If you have a query email us at service@iqbaby.co.nz quoting your order tracking number and/or name and delivery address. One of our customer service staff will then respond promptly to your query.

Do you provide giftwrapping?

We can giftwrap your order in baby, birthday, christmas or plain wrap. We charge $2.99 per item for giftwrapping to cover the costs of this service. You can also request that a FREE card be included and type in a message which will be added to your card.

How do I pay for my order?

We accept Visa, Mastercard, Diners, and Amex credit cards.

How do I return an item?

You can return an item to us within 30-days (no questions asked), provided it is in good condition. Simply, post it to the following address and request either a refund or credit for your account.

iQ Baby
PO Box 5478
Mt Maunganui
NEW ZEALAND

Do you do giftwrapping?

Yes! We use premium quality birthday and christmas wrap but charge $2.99 per item for this service as a cost recovery. This option can be selected at the checkout. Unfortunately, we are unable to wrap very large items as the wrap tends to get badly damaged in transit.

What is a Baby Registry?

A Baby Registry is a list which you can create to show products you are interested in. Once created, you can edit this list, add comments beside each product and email it to friends or relatives. You need to register an account to setup a Baby registry but its quite easy and this is a free service that you can use as much as you like whenever you like.

How do I set up a Baby Registry?

When you click the small image for any product in our range, a larger image is displayed with more information about the product. A link saying "Add to Baby Registry" is displayed directly below the product price. Click on this link to add the product to your wishlist (you may be prompted to login first).

Can I use my existing iQ Baby login to create a Baby Registry?

YES! The Baby Registry feature is configured to use your existing iQ Baby account. If you don't have an iQ Baby login, just click the register link and register an account with iQ Baby.

Need further help?

Call us now on 0800-478 697 for New Zealand customers or +64 7 572 3518 for overseas customers (1-800-087-507 toll free for Australian customers).